How To Use the Tiki Kids Matching Order System

Right now, you are viewing all of the same items that you will see in the retail section of our store.  The only difference is, instead of seeing ADD TO CART and CONTINUE SHOPPING on the listing, you will see ADD TO MY MATCHING SET and CONTINUE BULDING MY MATCHING SET.  You will select and add your items to your pre-order, the same way.

PART ONE…choose your items and add to your pre-order list (fabric is discussed in part two).

1.    Click the item you want to view and choose your size.

2.    Click ADD TO MY MATCHING SET to add this item to your pre-order form.

NOTE:  on the right side of your screen, a little CLIPBOARD ICON will pop up – this is where your items are being loaded.  You can click on it to see your items, but if you have not yet finished adding items, you will have to click the back button to return to the pre-order collection to add more.

3.    While inside of an item listing that you just added, you can click CONTINUE TO BUILD MY MATCHING SET to go back to the collection OR you can click REMOVE FROM MATCHING SET if you change your mind.

4.    Continue adding your desired items to your pre-order form.

NOTE:  to add duplicates or multiple sizes of one item, stay in the item until you have all of the desired sizes added.  For example, if you want 2 of the same size, you can do that all at once.  However, if you want 2 different sizes, you need to click on the first size and add that one, then stay in the item and click on the next size and add that size (you will see the button text change when you click on the next size.)  Once you have all of your sizes added, then you would click ADD TO MY MATCHING SET.

5.    When you are finished adding all of your items, click on the CLIPBOARD at the right side of your screen and your pre-order with your subtotal will pop up for your review.  If you need to add another item, use the back button to take you back.  If you decide you don’t want an item, you can delete it right there on the screen.

NOTE:  You have the capability to increase or decrease right there on the screen also, however, you will not be able to add, delete, or change sizes.  You will need to use the back button, click the REMOVE FROM MATCHING SET button and start over with that particular item.

6.    And speaking of starting over, you can always just delete all of the items on your pre-order list, click the back button and completely start over.  REMEMBER…YOU ARE NOT CREATING AN ORDER AND IF YOU MAKE A MISTAKE, WE WILL CLARIFY IT ONCE WE GET YOUR PRE-ORDER LIST.

7.    When you are finished with your pre-order list, click SEND PRE-ORDER and a short questionnaire will pop up.

PART TWO…complete the questionnaire.

1.    When completing the questionnaire, make sure the information you are entering is actual contact information that we can use and that you will respond to.  Most of our communication will be via email, so please make sure that the email address you enter will be one that you check often.  Your phone number will only be used if we don’t get a timely response to an email or if I need a question answered quickly. 

2.    We ask for your zip code for shipping fee estimating only.  The cost of shipping is NOT included on your pre-order subtotal and will be added to your final invoice.  Unfortunately, we will not know the weight of your package until it’s time to send it out, but we can use your zip code to estimate once your items are complete.  On your end, make sure that you have set up an account on our website with the correct shipping address so it will be ready at invoicing time.

3.    NOTE:  IF YOU ARE ORDERING FOR A COMPANY, SUCH AS A DANCE COMPANY, and you will be shipping there, please make sure that you are set up on our website with the correct shipping info and that the zip code you enter in the questionnaire is where the items will be shipped.

4.    Enter your actual NEED-BY date, not your event date.  Please allow yourself time to find matching accessories, have fittings, dress rehearsals, etc.  We will look at your need-by date (the date you need the items in your hands) and let you know if we can meet your deadline. 

5.    FABRIC:  If you have an example of your colors or a fabric you like, please feel free to upload an image but you can also describe the type of fabric you like.  We only use 100% cotton woven fabrics.  If you are looking for a stretchy fabric, we unfortunately are not able to accommodate this because our website revolves around our handmade children’s clothing line and using 100% cotton woven fabrics.

6.    USING THE PRE-ORDER SYSTEM TO MAKE CONTACT WITH OTHER QUESTIONS.  If you don’t know what you are looking for and need to open a conversation to ask more questions, feel free to use the pre-order system and add 1 item to your pre-order form (it can be any item), complete the form through the need-by date (this covers any required answers) and type “MORE QUESTIONS” in the fabric field.

7.    Click “SEND PRE-ORDER” and your form comes to our admin for review.  You will get an acknowledgement of receipt within 24 hours (at the latest) and we can go from there.  Watch your emails for our response and be prepared to ask as many questions as you want.

Thank you for shopping with us and trying out our new TIKI KIDS MATCHING ORDER SERVICE.