Question 1

How can I contact you?

Accepted Answer

You can reach us at:Email: help@tikikids.comChat right here

Question 2

What is your return policy?

Accepted Answer

At the bottom of each page, you will find links to all of our policies.  If this information does not cover what you are looking for, please feel free to email us:  help@tikikids.com

Question 3

Can I exchange an item?

Accepted Answer

You cannot exchange a made-to-order item as it was created from measurements you gave to us when ordering from our size chart.  You may exchange a ready-to-ship item if we still have your needed size in stock.  Please contact us for further instructions.  Since we are a small business and only a few items in our store are ready-to-ship, they sell out very quickly.  We do NOT have a warehouse full of sizes that we can use for exchanges.If an exchange is approved, the items must be returned in resaleable condition before any exchange is authorized.

Question 4

Can I cancel or change my order?

Accepted Answer

If you need to cancel or modify your order, please contact us as soon as possible at help@tikikids.com.   After 24 hours, item processing begins and it may not be possible to cancel.

Question 5

How long will it take to receive my order?

Accepted Answer

The time it takes to prepare your order for shipment varies depending on if it is a ready-to-ship item, a made-to-order item, or a pre-order item.Ready-to-ship items will be mailed within 2-3 business daysMade-to-order items are normally completed in 2-3 weeksPre-orders prep time will vary and the estimated turnaround time will be listed at the time you place your orderPLEASE NOTE THAT THESE ARE ORDER PREP (OR TURNAROUND) TIMES.THE AVERAGE TIME YOUR ITEM SPENDS IN THE HANDS OF THE POST OFFICEIS ESTIMATED TO BE BETWEEN 3-5 DAYS AND 5-7 DAYS.WE CANNOT BE RESPONSIBLE FOR THE POST OFFICE MAIL TIME SO PLEASE ORDER WITH TIME TO SPARE.

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